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About chicache
Q: Do you have real stores?
A:

For the moment we operate solely as an e-Commerce fashion company online.

Simply place an order and we will deliver your orders directly to your home.

Q:What's your guarantee? I never shop on line before.
A:

1. Please, rest assured that our company is both legal and formal. chicache has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded.

2. After placing your order, you can always check the order status in our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as DHL, UPS etc.

3. With the tracking number, you can check where your order/s are. We will deliver your orders directly to your home.

If you have any other concerns, you can reach us easily through contact us.

ACCOUNT
Q:Do I need to register before placing an order?
A:

You are not obliged to register before placing an order. In other words, you can check out with a customer account or as a guest.

Q:How do I register?
A:

Click “Log in” at the top right corner of our website. You can register with Facebook, Google+, or your email account.

Q:What should I do if I did not receive a confirmation email?
A:

Click Normally the confirmation email will be sent to the email you used to order from us. If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder.

Please check it again or have a check at your Spam/Promotions/Updates box and Junk Folders. You may log into your account and click "My Orders" button to see your orders.

Q:Where can I find my orders?
A:

Just log into your account and click My Orders. All the order status will be displayed here.

Q:How to change my password?
A:

Please click "My Account" and find Account Settings. You can change the password as instructed.

Q:Why can’t I log into my account?
A:

There could be several reasons. Most of the time is that you have entered the wrong email address or password. Then, you are suggest to try below method:

1. You can try to reset a new password.

2.Or, if you register with wrong email address before, you can contact us to update your correct email address

Vouchers / Discount codes
Q:Where can I redeem my voucher or discount code?
A:

During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart.

Q: How many times can I use the discount code?
A:

Each purchase once, for as long as the promotion is active.

Q: I have signed up for your Newsletter, where is my code?
A:

Due to regulations, you need to go into your mailbox and activate your Newsletter subscription, the code will be shown after clicking the activation link.

ORDERING & PAYMENT
Q: Can I remove item from the shopping cart?
A:

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.

Q:How to place an order?
A:

Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color and size.

Q: Can I order over the phone?
A:

Unfortunately, we do not provide this way at present. However, you can order directly from our online website or on your smartphone using our dedicated shopping app. If you have any question, you can ask our Live Chat group. We will solve your question as soon as possible.

Q:Is there a limit or a minimum to how much I can buy?
A:

Absolutely, no limit. You can order as much as you like - any number of items at any price at any time.

Q: Can I add something else to my order?
A:

Definitely! Just go ahead and place a new order then email us the new order number at [email protected] Then we will combine your two orders you have made and refund the shipping difference to you.

Q:Can I change size/color/shipping address once I paid?
A:

Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at [email protected] We will get back to you within 24hrs, business days.

Q:I would like to cancel my order.
A:

Yes, you can always cancel your order before it is shipped. If the order is unpaid, you can cancel directly by yourself. Just find your unpaid order in My Orders and click "Cancel Order" button. The unpaid order will then be cancelled directly.

If you've paid your order, please contact our customer service and describe the reason for your cancellation.

Once your order is shipped, it can no longer be cancelled. Then please follow our return policy, thank you for your understandings.

Q:How can I check my order status?
A:

You can check your order information in My Account. Sign into My Account and click ORDERS. The order status would be displayed here.

Q:Which payment options are available?
A:

You can pay for your purchase with all major Credit and Debit Card.

Q:Is my payment secure?
A:

Definitely yes! We use the highest industry standards to secure our website and the payment process. chicache.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

SIZE
Q:How to choose size?
A:

We have more than 10000 styles so the Size Chat varies per dress.

For best fit, please note that you can find the size details on each product page near the size choice. Make sure to take note of your exact measurements and compare to size details of each product.

Note: Our dresses are only available in standard size. If you are in between sizes, we suggest to choose the bigger one.

Q:What does one-size mean?
A:

If you are not sure whether the clothing will fit, please refer to the product information for details or contact us for more information

It means that there is only one size available for the item, generally a medium size that fits the majority of customers.

Q:Do you use animals fur for your products?
A:

Our products are not real fur, but are high quality artificial materials.

SHIPPING & DELIVERY
Q:What countries do you ship to?
A:

Now we ship to over 10 countries: United States, United Kingdom, Australia, Germany, France, Canada, Italy, Poland, Mexico and so on. You can find out the detailed countries in the drop-down list of the Country section when you edit shipping address in your account.

Q:How much is the shipping fees?
A:

It depends on weight and distance. And you can see the exact fees when choosing the shipping method.

I

Q:Is there any additional fee or tax?
A:

For most of the countries, our customers do not need to pay for importing fee, duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries’ levying rules.

Q:Does UPS/DHL require a signature on delivery?
A:

DHL requires signature of receiver, while UPS usually drops package at your yard/front door/porch when your are not home to receive the package.

Q:Do you ship to PO BOXes and APO/FPO/AFP military addresses?
A:

We can only ship to those addresses by standard shipping. If you want to receive the item(s) by expedited shipping, please provide a physical address.

Q:What is the delivery time?
A:

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Our normal delivery time is 5-7 business days of preparing the orders and plus 10-20 business days of shipping (express shipping (7-10 business days)).

Q:Can you pack my order as a gift?
A:

Sorry we do not provide this service now.